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Complaints, Grievances and Concerns

For Parents and Students

 

Informal Complaint Process

Sanger ISD requests that parents, guardians, and students follow the SISD parent complaint process if they have any issues, concerns, or problems of any kind. Addressing issues in this direct fashion allows for the best opportunity for a timely investigation and resolution. The district’s desire is to resolve issues informally. If the complainant is not satisfied after discussing their concerns with the appropriate person,

  • Contact the Staff Member - The most direct route to resolving a concern is to confer directly with the person involved (principal, teacher, coach, etc.).
  • Contact the Campus Administrator - The principal and assistant principal(s) are responsible for the school’s operation. Explanations of policies and procedures, as well as all types of campus information, are available at the campus administration offices. School administrators are available through email, phone, and in-person communication.


Although the District encourages informal resolution, Board Policy states that informal resolution will not extend any deadlines in this policy, except by mutual written consent. Please note that the definition of “Days” per board policy shall mean District business days, unless otherwise noted. In calculating timelines under this policy, the day a document is filed is “day zero.” The following business day is “day one.

 

 

Formal Grievance and Complaint Process

LEVEL I

  • Use the Level I Complaint form to file a Level I grievance hearing
  • A Level I Grievance must be filed within 15 days of the date the student or parent first knew, or with reasonable diligence should have known, of the decision or action giving rise to the complaint or grievance.
  • A conference will be scheduled within 10 business days of receipt of the Level I Grievance, or as mutually agreed by the parent/guardian and the district.
  • All information will be limited to Level I issues and the requested remedies. In its investigation of the Level I issues, the Level I hearing officer may also refer to other documentation and information related to the Level I issues and request remedies.
  • A Level I decision shall be provided within 10 business days after the Level I hearing.
  • If you are still not satisfied with the decision from your Level I hearing, you may appeal the Level I decision up to a Level II. Use the following to appeal the Level I decision:

 

LEVEL II

Level I decisions may be appealed to the next-level supervisor able to address the remedy. All questions and/or Level II paperwork can be hand-delivered or emailed to Jennie Flaa, Deputy Superintendent; jflaa@sangerisd.net. 

  • Use the following document to appeal the Level I decision to go to a Level II hearing.
  • Appeals must be filed within 10 business days of receipt of the Level I decision
  • A conference will be set within 10 business days of receipt of the Level I decision from the Level I hearing.
  • All information will be limited to Level I issues and the requested remedies sought, granted, or denied at Level I.
  • A Level II decision shall be provided within 10 business days after the Level II hearing.
  • If you are still not satisfied with the decision from the Level II hearing, you may appeal the Level II decision to a Level III. Use the following form to appeal the Level II decision

 

LEVEL III

  • A Level III Appeal Notice must be received within 10 days of the receipt of the Level II decision using the Level III Appeal form.
  • The time, date, and location of the Level III hearing before the Board will be provided to the complainant by the Superintendent’s office.

A grievance will be dismissed for the following reasons: 

  • If the grievant fails to appear for the grievance hearing.
  • If the District cannot legally grant relief.
  • Is repetitive (i.e., the events, actions, or decisions have previously been the subject of a grievance).
  • If the grievant does not have “standing” to bring the grievance, meaning that the person has not actually been directly harmed by the decision or action at issue (e.g., a parent cannot file a grievance about the harm suffered by another student whom they are not the parent/guardian of). 
  • If the grievant is not the student, parent, legal guardian, or other person standing in parental relation in the absence of a parent or legal guardian (e.g., no other family members, neighbors, friends, unless that person is serving as the representative for the student, Parent, or guardian).